+1 778 484 5777
[email protected]
1949 Harvey Ave, Kelowna BC
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Privacy Policy

Spall and Harvey Animal Hospital

Website: spallandharveyanimalhospital.ca

Last Updated: July 8, 2026

This Privacy Policy describes the policies of Spall and Harvey Animal Hospital on the collection, use, and disclosure of your information when you use our website (spallandharveyanimalhospital.ca) (the “Site”). By accessing or using the Site, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Site.

We may modify this Privacy Policy at any time without prior notice and will post the revised Policy on the Site. The revised Policy will be effective 30 days from when it is posted, and your continued access or use of the Site after such time will constitute your acceptance. We recommend that you periodically review this page. For material changes, we will make reasonable efforts to notify you directly.

We respect applicable privacy laws and regulations in the jurisdictions where we operate, and we will honour rights requests from users regardless of their location.

1) Information We Collect

We may collect and process the following personal information about you:

  • Name
  • Email address
  • Phone number
  • IP address
  • Device and browser information
  • Usage and behavioural data (e.g. pages visited, time on site)
  • Location data (approximate, derived from IP address)

2) How We Use Your Information

We may use the information we collect for purposes including, but not limited to:

  • Marketing and promotional communications
  • Publishing customer testimonials (with your consent)
  • Collecting customer feedback
  • Administrative and operational purposes
  • Targeted advertising and remarketing
  • Analyzing Site usage and improving our services

3) How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in the limited circumstances described below.

We may share your information with third-party service providers who assist us in operating our Site and conducting our business, including:

  • Advertising platforms such as Google (Google Ads / Google Analytics) and Meta (Facebook and Instagram)
  • Our appointed marketing agency, who acts on our instructions and is bound by confidentiality obligations

These parties are permitted to use your personal information only as directed by us and are required to keep it confidential. They may not use it for their own independent purposes or retain it longer than necessary to fulfil the stated purpose.

We may also disclose your personal information: (1) to comply with applicable law, regulation, or court order; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Site violates any third-party rights. If the Site or our company is merged or acquired by another company, your information may be transferred to the new owner as part of that transaction.

4) Retention of Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. If you would like your information to be deleted sooner, you may contact us at [email protected] and we will make reasonable efforts to comply with your request in a timely manner.

We may need to retain certain information for longer periods for legitimate purposes such as legal compliance, record-keeping, fraud prevention, or enforcement of legal rights. Residual anonymous or aggregate information, which does not identify you directly or indirectly, may be stored indefinitely.

5) Your Rights

Depending on applicable law, you may have the right to access, rectify, or erase your personal data; receive a copy of your personal data; restrict or object to the active processing of your data; request that we share (port) your information to another entity; withdraw any consent you have provided; and lodge a complaint with a relevant regulatory authority.

To exercise these rights, please see Section 13 (How to Submit a Privacy Request) below.

6) Cookies

We use cookies and similar tracking technologies on our Site to enhance your experience, analyse Site usage, and assist in our marketing efforts. For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

7) Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorised alteration of your information. However, given the inherent risks of data transmission over the internet, we cannot guarantee absolute security. You transmit information to us at your own risk.

Google reCAPTCHA: We use the Google reCAPTCHA v3 service on our website to protect against spam, abuse, and unauthorized automated activity. This service operates invisibly in the background by analyzing user behaviour and hardware characteristics. For this purpose, your browser automatically transmits certain information to Google LLC (or Google Ireland Limited, depending on your location). This data may include:

  • Your IP address
  • Browser type and configuration
  • Operating system details
  • Mouse movements, keystrokes, and scroll behaviour
  • Google cookies already present on your device

The processing of this data is based on our legitimate interest in securing our website and preventing fraudulent activities. This data is subject to the Google Privacy Policy and Google Terms of Service. Google does not use this information for personalized advertising.

8) Third Party Links

Our Site may contain links to other websites not operated by us. This Privacy Policy does not address the privacy practices of any third parties. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9) Embedded Content from Other Websites

This Site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves as if the visitor had visited those other websites directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including if you have an account and are logged in to that website.

10) Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information, you may contact us:

We will address your concerns in accordance with applicable law.

11) Children’s Privacy

Our Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at [email protected]. We will take prompt steps to delete such information. If we become aware that we have inadvertently collected personal information from a child under 16, we will delete it immediately.

12) Do Not Sell or Share My Personal Information

We do not sell your personal information to third parties for monetary compensation. However, certain sharing of data with advertising partners such as Google and Meta may be considered a “sale” or “sharing” of personal information under applicable laws, including the California Consumer Privacy Act (CCPA).

If you wish to opt out of this type of sharing, you may contact us at [email protected] or adjust your preferences through our Cookie Policy. California residents may exercise the “Do Not Sell or Share My Personal Information” right available under the CCPA.

13) How to Submit a Privacy Request

If you wish to exercise any of your privacy rights — including accessing, correcting, or deleting your personal information — please submit a request to [email protected] with the subject line “Privacy Request.”

We will acknowledge your request within a reasonable timeframe and respond within 30 days, or as otherwise required by applicable law. We may need to verify your identity before processing your request. There is no fee for submitting a request unless it is repetitive or unfounded, in which case we reserve the right to charge a reasonable administrative fee.