+1 778 484 5777
[email protected]
1949 Harvey Ave, Kelowna BC
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Please note that we are currently accepting patients by appointment only

Cookie Policy

Spall and Harvey Animal Hospital

Website: spallandharveyanimalhospital.ca

Last Updated: July 8, 2026

This Cookie Policy explains how Spall and Harvey Animal Hospital (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit spallandharveyanimalhospital.ca (the “Site”). It explains what these technologies are, why we use them, and your rights to control our use of them.

By continuing to use our Site, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners.

2. Types of Cookies We Use

2.1 First-Party Cookies

These cookies are set directly by us and are only readable by our Site.

  • Session Cookies: Temporary cookies that exist only for the duration of your visit and are deleted automatically when you close your browser. We use session cookies to maintain your session as you navigate between pages (e.g., keeping you logged in).
  • Persistent Cookies: Cookies that remain on your device for a set period of time, or until you manually delete them. We use persistent cookies to remember your preferences and settings on return visits, improving your experience each time you use our Site.

2.2 Third-Party Cookies

These cookies are set by external services that we use on our Site. We do not control these cookies, and they are subject to the respective third party’s own privacy and cookie policies.

  • Google Analytics: We use Google Analytics to collect anonymized information about how visitors use our Site, such as which pages are visited most often and how users navigate between pages. The information collected is aggregated and does not personally identify you. For more information on how Google uses this data, please visit Google’s Privacy & Terms. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
  • TeleVet: The TeleVet chat widget uses Session Cookies to temporarily hold your data so that when you reload or navigate to another page on the website, your conversation doesn’t drop.

3. Why We Use Cookies

We use cookies for the following purposes:

  • Essential / Functional: To operate core Site features, such as session management and security.
  • Preferences: To remember your settings and personalise your experience on return visits.
  • Analytics: To understand how visitors interact with our Site so we can improve it.

4. Managing & Controlling Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in the following ways:

  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically find these options under Settings > Privacy or Tools > Options. Note that disabling certain cookies may affect the functionality of our Site.
  • Opt-Out Tools: For third-party cookies such as Google Analytics, you can use the opt-out tools provided by those services (see Section 2.2 above).
  • Cookie Consent Banner: When you first visit our Site, you may be presented with a cookie consent banner that allows you to accept or decline non-essential cookies.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions about our use of cookies, please contact us: